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Exchanges & returns

Online purchases


We will exchange an item only if the item is unused and in original condition. The Buyer will pay for return shipping. 

This does not include any special-order items. 

Returns conditions

Most of all of our sales are final.  We will accept returns or exchanges for product damaged in transit or if it is the incorrect item(s) that where shipped. Prior authorization is required. 


To be eligible for a refund or exchange, you must have prior authorization within 10 days of receiving your order.  After we have received your email we will determine what action is required. If we don’t have a replacement item available, we will determine a resolution. Please note that the Buyer will pay for return shipping. 

Badge Orders

Every Smith & Warren badge is built to last a lifetime. Smith & Warren is the only manufacturer in the industry to guarantee your BADGE with a Full Lifetime Warranty. We will help show you how to contact the manufacturer if you have any warranty questions.